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Terms of Service

Last revised on 6 November 2026

These Terms of Service cover Karvo ("Karvo", "we", "us", "our"), heykarvo.com, app.heykarvo.com, the Karvo apps for Android, iPhone and iPad, and the Karvo assistant on supported messaging channels (the "Services"). By using the Services, you agree to these terms and our Acceptable Use Policy. Our Privacy Policy explains how we handle your information.

What Karvo does

Karvo is an AI-assisted personal concierge that helps with everyday plans, reminders, research and errands. It uses AI to understand requests, work with permitted context and help carry out supported tasks. You are interacting with an automated assistant, not a human concierge. A human support contact is available below.

The assistant is currently an invitation-only pilot for adults aged 18 or over in India. Tasks and connections depend on your access, the channel, provider availability and applicable provider rules. Examples describe the service's purpose, not a guarantee that every task is supported or will be completed. A waitlist submission does not create an assistant account or guarantee access.

Your account and connected services

Use accurate account information and accounts you own or are authorized to use. Keep your sign-in and verification codes private. You are responsible for having permission to share another person's information or request work on their behalf. Contact us if you suspect someone has accessed your account without permission.

Connecting an account lets Karvo use the access you grant for the service. It does not give unlimited authority over that account or replace an approval required for a particular action. You can disconnect supported connections through Karvo or the provider's own settings. The provider's terms continue to apply.

Requests, approvals and purchases

Karvo works within your requests, permissions and available controls. Review the recipient, item, amount and other details shown for a consequential action before approving it. Purchase approvals are tied to the bill or action shown; general conversation and connecting an account are not purchase approvals. These terms do not authorize Karvo to accept contracts, make purchases or send messages beyond your permitted instructions and the action's approval requirements.

Karvo does not handle card numbers, CVVs, UPI PINs, payment-authorization codes, or the passwords and sign-in codes of banks, wallets or payment apps. Enter payment secrets only on the provider's own page. Do not send them to Karvo in chat or to our support address.

Merchants and connected services supply their own goods, prices, availability, delivery, cancellation and refund terms. Karvo helps you interact with them; it does not promise their performance or their approval of a cancellation or refund. We can help investigate a problem with Karvo through the support contact below. Stopping messages or deleting Karvo does not itself cancel an order or booking with another provider.

WhatsApp messages

WhatsApp is a channel for supported concierge tasks and their updates. We contact you there only with the required permission or in response to your messages, and apply Meta's messaging-window and template rules. Outside the customer-service window, messages require an eligible, approved template. Providing a phone number or joining a waitlist does not authorize unrelated promotional messages.

Send STOP or UNSUBSCRIBE to pause proactive WhatsApp messages. This leaves your account in place: replies you request and necessary updates for an active, approved order may continue. START resumes eligible messages under your existing permissions. To delete your account, follow the separate data-deletion instructions.

Your information and content

You retain your rights in content you provide. You permit us to process it as needed to provide the service and for the uses explained in the Privacy Policy and the notices you receive. Connected-service permissions and provider restrictions still apply, including the Google and WhatsApp limits on model training. These terms do not grant us a right to sell your private content or override those restrictions.

Fees and changes

Any fee charged by Karvo will be shown before you agree to the paid service. Merchant charges, provider fees and your mobile or data charges are separate. We will explain any new paid plan before asking you to join it. We may change or discontinue pilot features. If we make a material change to these terms, we will update the date and give notice through an appropriate service channel before the change applies, with further steps where required by law.

Service limits and responsibility

AI can misunderstand a request, produce incorrect information or encounter misleading third-party content. The pilot may be unavailable or fail to complete a task. Check important results and confirmations. Karvo is not an emergency service or a substitute for qualified medical, legal or financial advice.

We do not guarantee uninterrupted service, error-free output or third-party outcomes. Nothing in these terms excludes rights, remedies or responsibilities that cannot lawfully be excluded. If something goes wrong, contact us so we can investigate rather than assuming that a proposed action was completed.

Leaving, suspension and disputes

You can stop using Karvo and request deletion. We may suspend access to address misuse, a security issue, a legal requirement or a provider restriction. Please contact us first about any dispute so we can try to resolve it. Applicable law and your statutory rights continue to govern; these terms do not require you to waive access to remedies available under that law.

Human support and contact

For human support, contact us at [email protected] for help with the service, privacy or an unresolved task. Do not send passwords, payment secrets or full identity-document numbers.